General Requests

• Can I cancel my order and/or get a refund?

  For Custom Items: Each WORD is unique to the person ordering it. Once you place your order and your item has been created, we wont be able to honor a refund for your custom item. For Non-Custom Items: We will consider returns/refunds up to 45 days after purchase for non-defective, unused or unwo...

• Can I make a change after placing my order?

  We will make every attempt to honor your request. Please be aware that orders are processed as quickly as possible and we cannot guarantee any changes to your order once submitted. If you would like to request a change, email us as early as possible to: serve@myintent.org and include all details ...

• Can I make a special request?

  You can include a special request in the note field of the cart page. If we cannot accommodate your request, we will be in touch with you. PLEASE NOTE: Special requests might cause a delay to your order as they may require back and forth communication between you and our customer service team! ...

• Do you offer gift wrapping?

  We currently do not offer gift wrapping. All of our custom items are shipped in the following way: Each custom MyIntent bracelet comes presented around a branded MyIntent card. This card has a space on the back for you to hand write a personal note to the recipient of your thoughtful gift. Finall...

• How can I place a Group Order?

  For a large order of the same items with different WORDs: To make it simple for you to place a large order, we have a product called "Group Order" in the Main Shop on our website. Here's how it works: Go to the Group Order product and choose your product, token color, string color, and quantity. ...

• How do I find my WORD?

  Please refer to our WORD Finder tutorial to help you find your special WORD.

• How do I order a Gift Card?

  To purchase a gift card, got to the MyIntent Gift Card product. Gift cards begin at a value of $15 and up. We offer convenient e-gift cards, which allow you to instantly receive the Gift Card via email! After you receive the e-gift card via email, you may forward the email directly to the recipi...

• I am sending my order as a gift, can I make sure not to include the price?

  If you have chosen to ship the order directly to the person you are gifting to, check the "gift receipt" box in the cart page BEFORE you go to checkout. When you check this box, the price will not appear on the packing slip. We currently do not offer gift wrapping.

• I have emailed serve@myintent.org with an issue, but have not heard back.

  We are always here to help and we sincerely apologize for the delay. We respond to inquiries in the order they are received. To ensure you don't miss our message, be sure to check your inbox spam/junk folder as sometimes our email may be auto-filtered by your inbox. Keep an eye out for any messag...

• I'm having technical issues on your website, what can I do?

  If you are experiencing difficulty placing an order, here are a few things you can try: Check your wifi connection Try placing your order with a different web browser Clear out your web browser cookies and cache and reload the website If you are still in need of support please feel free to reach...

• What payment options do you accept?

  We accept all major credit cards: Visa, Mastercard, Amex, and Discover. We also accept Paypal and Amazon Pay.