I have emailed serve@myintent.org with an issue, but have not heard back.

We are always here to help and we sincerely apologize for the delay. We respond to inquiries in the order they are received. To ensure you don't miss our message, be sure to check your inbox spam/junk folder as sometimes our email may be auto-filtered by your inbox.
Keep an eye out for any messages from serve@myintent.org
You can also message us directly on Facebook HERE. Be sure to include the email address you used for your order. Our customer service hours are Monday - Friday, 9:00 AM - 5:30 PM PST.