Orders & Shipping

• Where is my order?

  You’ll receive a shipping confirmation email with your tracking number within 24 hours of your order shipping. Please note: It may take a few days for tracking updates to appear—this is normal and part of the expected delivery timeline. As a small team we kindly ask that you wait up to 3 busine...

• Why is my tracking information not updating?

  Based on the shipping option you chose at checkout it can take a few days after receiving your tracking information email before your tracking starts to update. This is all normal and part of the delivery time of the shipping option you chose. As a small business with a small team, we ask you to...

• Can I cancel my order and/or get a refund?

  For Custom Items: Each WORD is unique to the person ordering it. Once you place your order and your item has been created, we wont be able to honor a refund for your custom item. For Non-Custom Items: We will consider returns/refunds up to 45 days after purchase for non-defective, unused or unwo...

• Can I make a change after placing my order?

  We will make every attempt to honor your request. Please be aware that orders are processed as quickly as possible and we cannot guarantee any changes to your order once submitted. If you would like to request a change, email us as early as possible to: serve@myintent.org and include all details ...

• Can I make a special request?

  You can include a special request in the note field of the cart page. If we cannot accommodate your request, we will be in touch with you. PLEASE NOTE: Special requests might cause a delay to your order as they may require back and forth communication between you and our customer service team! ...

• Do you offer gift wrapping?

  We currently do not offer gift wrapping. All of our custom items are shipped in the following way: Each custom MyIntent bracelet comes presented around a branded MyIntent card. This card has a space on the back for you to hand write a personal note to the recipient of your thoughtful gift. Finall...

• How can I place a Group Order?

  For a large order of the same items with different WORDs: To make it simple for you to place a large order, we have a product called "Group Order" in the Main Shop on our website. Here's how it works: Go to the Group Order product and choose your product, token color, string color, and quantity. ...

• How will I know my order has shipped?

  You will receive a shipping notification email once your order is in process of getting shipped. Based on the shipping option you chose at checkout it can take a few days after placing you order for you to receive your shipping confirmation email. After you receive your shipping confirmation ema...

• I am sending my order as a gift, can I make sure not to include the price?

  If you have chosen to ship the order directly to the person you are gifting to, check the "gift receipt" box in the cart page BEFORE you go to checkout. When you check this box, the price will not appear on the packing slip. We currently do not offer gift wrapping.

• I entered my address wrong, how can I correct it?

  We do our best to get your order processed as soon as possible. Once your order is placed it typically takes 1-2 business days for it to leave our studio. If the address you have provided with your order is incorrect, we recommend that you reach out to us at serve@myintent.org within the first 8 ...

• I received my order but something is wrong. What can I do?

  We sincerely apologize for this experience with your order. We always strive to ensure all MyIntent products arrive in excellent condition. If there is something wrong with your order, we would love the opportunity to make this right. Please reach out to us at serve@myintent.org with a descriptio...

• What are your International Shipping Rates & delivery time estimates?

  The time and cost of delivery depends on the shipping option you choose at checkout and the weight of your order. The following are the shipping options and total time it takes for you to receive your order from the time you place your order, our business days are Monday to Friday: DHL Global Pr...

• What are your USA Shipping Rates & delivery time estimates?

  We offer Standard & Expedited Shipping for all orders. The time and cost of delivery depend on the shipping option you choose at checkout and the weight of your order. The following are the shipping options and total time it takes for you to receive your order from the time you place your ord...

• What do I do if my tracking number shows my package as delivered, but I can't find it?

  Be sure to verify your shipping address was entered correctly. This information is found in your confirmation email. Look for a notice of attempted delivery. These notices are usually affixed to your front door, or mail box by the shipping company. Look around the delivery location for your packa...

• What payment options do you accept?

  We accept all major credit cards: Visa, Mastercard, Amex, and Discover. We also accept Paypal and Amazon Pay.