Shipping & Delivery

You will receive a shipping notification email once your order is in process of getting shipped. Based on the shipping option you chose at checkout it can take a few days after placing you order for you to receive your shipping confirmation email. After you receive your shipping confirmation ema...

I entered my address wrong, how can I correct it?

We do our best to get your order processed as soon as possible. Once your order is placed it typically takes 1-2 business days for it to leave our studio. If the address you have provided with your order is incorrect, we recommend that you reach out to us at serve@myintent.org within the first 8 ...

I received my order but something is wrong. What can I do?

We sincerely apologize for this experience with your order. We always strive to ensure all MyIntent products arrive in excellent condition. If there is something wrong with your order, we would love the opportunity to make this right. Please reach out to us at serve@myintent.org with a descriptio...

What are your hours of operation and when are you closed for business?

Our regular hours of operation are Monday - Friday 8:00am-4:30pm (PST) and you should expect an update within 48 hrs from when you submit your request. We will be closed for business during the following holidays which will count as non business days in regards to deliveries. Customer service wil...

What are your International Shipping Rates & delivery time estimates?

The time and cost of delivery depends on the shipping option you choose at checkout and the weight of your order. The following are the shipping options and total time it takes for you to receive your order from the time you place your order, our business days are Monday to Friday: DHL Global Pr...

What are your USA Shipping Rates & delivery time estimates?

We offer Standard & Expedited Shipping for all orders. The time and cost of delivery depend on the shipping option you choose at checkout and the weight of your order. The following are the shipping options and total time it takes for you to receive your order from the time you place your ord...

What do I do if my tracking number shows my package as delivered, but I can't find it?

Be sure to verify your shipping address was entered correctly. This information is found in your confirmation email. Look for a notice of attempted delivery. These notices are usually affixed to your front door, or mail box by the shipping company. Look around the delivery location for your packa...

Where is my order?

A few days* after placing your order you will receive a shipping notification with your shipping information & tracking number. Just click on the tracking number link to track your package at anytime, and to view the location of your package in the delivery process. **IMPORTANT:* Based on th...

Why is my tracking information not updating?

Based on the shipping option you chose at checkout it can take a few days after receiving your tracking information email before your tracking starts to update. This is all normal and part of the delivery time of the shipping option you chose. As a small business with a small team, we are workin...