Frequently Asked Questions

• Can I apply a discount code after I have submitted my order?
• Do you have a rewards program?
• Do you have discounts for teachers / educators?
• How do I apply my discount?
• Where can I find discounts?

• Can I cancel my order and/or get a refund?
• Can I make a change after placing my order?
• Can I make a special request?
• Do you offer gift wrapping?
• How can I place a Group Order?
• How do I find my WORD?
• How do I order a Gift Card?

See all articles in General Requests →

• Are there any stores that sell MyIntent products?
• How do I become a Maker?
• How do I become a Retailer?
• How do I get started with a Maker Kit?
• What do I get as a Retailer?
• Why Certify as a MyIntent Maker? What do I get?

• Are the Bracelets, Necklaces and Keychains waterproof?
• How long can my WORD be? Can I have more than one WORD?
• How to adjust my Bracelet or Anklet
• How to clean my token
• How to remove the extra string from my bracelet
• How will my WORD show on the Token?
• What are the sizes for the Bracelets and Anklets?

See all articles in Product Info →

• How will I know my order has shipped?
• I entered my address wrong, how can I correct it?
• I received my order but something is wrong. What can I do?
• What are your hours of operation and when are you closed for business?
• What are your International Shipping Rates & delivery time estimates?
• What are your USA Shipping Rates & delivery time estimates?
• What do I do if my tracking number shows my package as delivered, but I can't find it?

See all articles in Shipping & Delivery →

• What is a Session?
• What is a Guide?
• What is a Path?
• Do I need to have my camera on to join?
• Will I ever have to pay to join a Session?
• Why is the session being recorded?
• Will any of the recorded footage be shown publicly?

See all articles in MyIntent Live →