Frequently Asked Questions

• How do I order a Gift Card?
• Can I apply a discount code after I have submitted my order?
• Do you have a rewards program?
• Do you have discounts for teachers / educators?
• How do I apply my discount?
• Where can I find discounts?

• How do I find my WORD?
• I have emailed serve@myintent.org with an issue, but have not heard back.
• I'm having technical issues on your website, what can I do?
• What are your hours of operation and when are you closed for business?

• Are there any stores that sell MyIntent products?
• How do I become a Maker?
• How do I become a Retailer?
• How do I get started with a Maker Kit?
• What do I get as a Retailer?
• Why Certify as a MyIntent Maker? What do I get?

• Are the Bracelets, Necklaces and Keychains waterproof?
• How long can my WORD be? Can I have more than one WORD?
• How to adjust my Bracelet or Anklet
• How to clean my token
• How to remove the extra string from my bracelet
• How will my WORD show on the Token?
• What are the sizes for the Bracelets and Anklets?

See all articles in Product Info →

• Where is my order?
• Why is my tracking information not updating?
• Can I cancel my order and/or get a refund?
• Can I make a change after placing my order?
• Can I make a special request?
• Do you offer gift wrapping?
• How can I place a Group Order?

See all articles in Orders & Shipping →